Timeshare Contract Issues in Spain

A timeshare is a contract that lets you use a holiday property for a set time each year. This service is for people who have signed such a contract and now have a dispute with the seller.

You may be facing heavy costs or unexpected charges, or feel you were misled when you signed. You may have met pushy sales methods or doubtful offers to resell your timeshare. The service helps you understand your rights as a timeshare owner under EU and national rules, and works to settle the dispute.

Who can use it

Anyone, of any age or nationality, with no visa needed, who signed a timeshare contract in the country or with a seller based there. All papers about the timeshare matter: the contract, letters and emails with the seller, and records of payments. They are key to building the case.

How it works

It begins with a meeting to go over your situation, your worries and your papers. A plan is then made. Often the first step is to try to settle with the seller by talking. If that does not work, a court case may be started. Throughout, the work follows the EU and national timeshare rules that protect consumers, in particular EU Directive 2008/122/EC and Law 4/2012.

What the service includes

• Reviewing your situation and documents
• A plan made for your case
• Talks with the seller to try to avoid court
• Representation in court if the dispute goes further
• Clear, regular updates in English
• Working towards a settlement, by agreement or through the court
• Help with any steps needed after the dispute ends